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Delivery Policy

Effective Date: 05/06/2025
Website: https://amokefoods.ca

At Àmọ̀kẹ́ Foods, we’re committed to getting your favorite African and Caribbean ingredients to you fresh and on time. Whether you choose in-store pick-up or home delivery, we aim to make every order convenient and reliable.

In-Store Pick-Up

  • Cost: Free
  • Location: [Insert store address]
  • Pick-Up Hours: During store operating hours
  • You will receive a notification when your order is ready for pick-up. Please bring your order confirmation and a valid ID.

Local Delivery (Edmonton)

We offer flat-rate delivery within Edmonton and surrounding areas, including same-day and evening options:

Standard Evening Delivery

  • Delivery Window: Monday to Sunday, 5:00 PM – 9:00 PM
  • Rate: $15 (flat rate within Edmonton city limits)
  • Order Deadline: Place your order by 4:00 PM for same-day delivery

Orders placed after 4:00 PM will be delivered the next day unless a later time has been scheduled.

Outside Standard Delivery Hours (Edmonton only)

  • Rate: $22
  • If you need delivery outside the 5–9 PM window, please contact us directly to schedule and confirm availability.

Surrounding Areas (Near Edmonton)

  • Flat Rate: $33
  • Delivery is available to surrounding suburbs and towns within our defined delivery radius.
  • Please allow for next-day delivery; we’ll confirm exact timing upon order.

Outside Edmonton & Extended Delivery Zones

  • Shipping Cost: Calculated at checkout based on destination and package weight/dimensions
  • Carrier options and delivery estimates will be shown before you finalize your purchase.
  • If you don’t see shipping options for your address, contact us directly.

Important Notes

  • Same-day deliveries are only available within Edmonton city limits and must be placed by 4:00 PM.
  • Deliveries are typically made between 5:00 PM and 9:00 PM, unless otherwise arranged.
  • Please ensure someone is available to receive the order during the delivery window. If no one is available, we may reschedule the delivery and an additional fee may apply.
  • In rare cases (e.g., severe weather or high volume), deliveries may be delayed. We’ll contact you promptly if your delivery is affected.

Order Fulfillment & Availability

We aim to ensure item availability is accurately reflected online.

  • Items marked “Available” are in stock and ready to ship.
  • Items marked “Sold Out” cannot be ordered until restocked.
  • If you’d like to help us update item availability or pricing, please reach out and we’ll make the necessary adjustments.

Delivery Info on Checkout, Email & Order Confirmation

To keep you informed:

  • Delivery window info is shown during checkout.
  • You’ll receive an email confirmation with your delivery day and time.
  • Custom delivery notes or requests can be entered at checkout.

Would you like me to help format this into your WooCommerce settings or write banner/messaging for the checkout screen and order confirmation email as well?